Cancellation And Refund Policy
Last updated: 23 July 2026
This policy explains how cancellations, refunds, no-shows, and changes are handled for services provided by DEUTSCHSPRAHIGE SEEWAN CO LTD.
Customer Cancellations
Unless a different policy is agreed during booking, the following cancellation terms apply:
| Cancellation Time | Policy |
|---|---|
| More than 15 days before the tour or service | Free cancellation with full refund |
| Within 15 days before the tour or service | A 15% cancellation fee will be deducted from the refund |
| No-show | No refund |
Late Arrival
Guests must be ready at the agreed pickup time.
Late arrival may reduce the tour duration or affect the service. In some cases, the booking may be treated as a no-show.
Weather Or Safety Issues
- A rescheduled date
- A modified route or alternative experience
- A partial refund
- A full refund where the service cannot reasonably be provided
Operator Cancellation
If DEUTSCHSPRAHIGE SEEWAN CO LTD cancels a confirmed booking and no suitable alternative is accepted, a full refund will be offered for amounts already paid for that service.
Custom And Private Bookings
Private tours, custom itineraries, group bookings, or special arrangements may have different cancellation terms. These will be confirmed before booking where applicable.
Refund Processing
Refund processing times may depend on the payment method, bank, card provider, or payment platform used.
Contact
DEUTSCHSPRAHIGE SEEWAN CO LTD
Mauritius
Email: info@seewantours.com
Phone / WhatsApp: +230 5776 8891